Product Return/Exchange Policy & Instructions

If you're not happy with your Peak Design product, just send it on back for a refund within 30 days of the purchase date (except apparel, those are yours forever).
STEP 1

Start Your Return

You'll need the order number from your confirmation email and the email address you used to place the order. Or you can log into your account and start a return from the order in your Order History. 
STEP 2

Pack Your Return

Put your item(s) and the return packing slip in a sturdy box, like the one it came in. Make sure to cover any old addresses and barcodes. Tape it up securely and ensure the label is clearly visible on the outside. 
STEP 3

Drop Off Your Return

You may choose to use the offered flat rate label for $8 and drop your package off at any FedEx drop-off location. If you choose to receive your refund in store credit, the $8 fee for the FedEx shipping label will be waived. If you prefer to use a different carrier, use the label you got from them and ship to the provided address in your Return Confirmation email. 

US RETURNS & EXCHANGES

We use Frate Returns to facilitate returns in the US, which makes returning a product super painless and easy. Your return credit will be initiated as soon as your return is received and verified at our returns processing facility. Please allow 1-2 weeks for this process to complete in full.

  1. Click here to start your return
  2. You can choose to return your items for a full refund, exchange for a different product, or receive a store credit which can be redeemed at any point in the future.
  3. Insert the packing slip into the return package, and the shipping label to the outside of the box. We recommend holding onto your return confirmation and tracking info as well so we can track your return.

US Returns incur a flat $8 shipping fee per return label generated. There is no shipping fee for exchanges or store credits. Please note that when choosing the instant exchange option, there will be a hold on your card for the new item until your original product is shipped back to us.

INTERNATIONAL RETURNS

We also use Frate Returns to facilitate International returns, which makes returning a product super painless and easy.

  1. Click here to start your return
  2. You can choose to return your items for a full refund, exchange for a different product, or receive a store credit which can be redeemed at any point in the future.
  3. After completing the return request, you will be provided an RMA label that needs to be applied to the outside of your return package.
  4. You can post your return back to us using the shipping carrier of your choice however, we do highly recommend choosing a carrier that provides a tracking number.
  5. Please hold onto your tracking number until your refund has been issued. Please mail it to the address indicated on the RMA label provided.

Customers located outside of the US are responsible for shipping fees, import duties, and customs fees for return shipments.
Return credits or refunds will be initiated as soon as your return is received and verified at our returns processing facility. Please allow 7-10 business days for this process to complete in full.
If you don't receive your credit or refund within 7-10 business days of returning the item, please email our team at info@gearexpress.com with your order number or the email used for the order, along with the tracking number or proof of postage, so we can investigate the return.

WARRANTY CLAIMS

And if any part of your Gear Express product seems to be defective or not working as intended, go ahead and fill out a warranty claim and we'll get it sorted out.
We reserve the right to change this policy in the future and/or to deny claims/returns based on suspected fraudulent activity.